## Why Fonoma? ### Get 3% back on every recharge to Cuba Earn **3% Fonoma Credit** every time you recharge a Cubacel cell phone or a Nauta account. Invite a friend to use Fonoma and receive **$7 in extra credit**. They’ll also enjoy $7 off their first recharge to Cuba. And don’t worry, your credit never expires. ### Fast, secure & no hidden fees Your payment information is **never stored**. After sending the recharge, you can also include a free personal SMS. In seconds, your loved ones in Cuba can call, text, or connect to the internet using mobile data. Excellent **4.83** based on **3,448** reviews ### Customer Reviews - Cheryl: excellent service. Fast and reliable (1 month ago) - Vlada: Great site with great offers, makes it easy for me to help Cuban friends (3 months ago) - Joe: Always good service (3 months ago) - Sylvain: Really fast. Thank you (4 months ago) - Glenda: Very easy to use and seldom experience any problem. Good job Fonoma!!! (5 months ago) - Anonymous: Good performance (6 months ago) - Humberto: fast and safe (6 months ago) - Norvel: Fast and efficient (6 months ago) - George: You're very efficient and I like your reward program (7 months ago) - Dina: Very happy and fast (7 months ago) - Ian: 5 stars indeed (7 months ago) - Ramon: Excellent (7 months ago) - Anonymous: Excellent service (8 months ago) - Nigel: It's very easy and convenient to send with Fonoma (11 months ago) - Anónimo: Very good service (11 months ago) - Alvaro: Easy, great (11 months ago) - Dona: I think it's great that this app exists because the people there are very poor. I've been to Cuba many times and I was shocked that such a beautiful country has people who at least have mobile phone credit (1 year ago) - Henry: Been using Fonoma for years. Very satisfied (1 year ago) - Yvon: fast and efficient (1 year ago) - Girard: Very satisfied by Fonoma's offers for my family. Easy, quickly done and a big satisfaction for everybody 👍 (1 year ago) ## Take Fonoma with You Download the app and send recharges to Cuba with just a few taps. ## No active promotion? Here are your recharge options for today. ### What does the person in Cuba receive when I recharge without a promotion? Without an active promotion, your recharge adds main balance in CUP to their phone, valid for 330 days. The recipient can use that balance to purchase combined plans — for example, with 500 CUP they can get up to: - **8 GB of mobile data** - **75 call minutes** - **90 text messages** If you'd prefer data ready to use from day one, a [Data Plan](/content/cms/en/landing/recarga-planes-cubacel?utm_source=fonoma&utm_medium=faq&utm_campaign=retention_cubacel_nopromo&utm_content=data-plans/index.html) is the more direct choice. ### When is the next Cubacel Recharge Promotion? Cubacel promotions don't have fixed dates but typically appear twice a month and last about 6 days. To be the first to know, enable push notifications in the Fonoma app — we'll alert you the moment a new one starts so you don't miss it. [Download the Fonoma app and enable promotion alerts](https://fonoma.app.link/efc4zNydKTb?_p=c11034dc9d0a7af1ea1890f4e9?utm_source=fonoma&utm_medium=faq&utm_campaign=retention_cubacel_nopromo&utm_content=promo-alerts). ### Is it better to send a Data Plan now or wait for a promotion? If your family member needs data and internet right now, a Data Plan is the most practical option — it doesn't depend on the promotion schedule and guarantees data, minutes, and SMS for 30 days from the send date. If they can wait a few days, Cubacel promotions often offer more value. You decide based on urgency. [View available Data Plans](/content/cms/en/landing/recarga-planes-cubacel?utm_source=fonoma&utm_medium=faq&utm_campaign=retention_cubacel_nopromo&utm_content=data-plans-vs-wait/index.html). ### How do I use my accumulated Fonoma Credit? At checkout, you'll see how much credit is available. To apply it, enable the "Use Fonoma Credit" toggle before confirming payment — it does not deduct automatically. You can use it fully: if the credit doesn't cover the full amount, the rest will be charged to your usual payment method. Credit never expires. [How Fonoma Credit works](https://help.fonoma.com/es/articles/11370919-fonoma-credit-how-it-works-and-conditions-to-earn-it?utm_source=fonoma&utm_medium=faq&utm_campaign=retention_cubacel_nopromo&utm_content=fonoma-credit). ### Can I send multiple recharges to the same number? Yes, without any issue. You can recharge the same number as many times as you need — balance accumulates on the recipient's phone without problem. Cuba's maximum accumulated balance limit is 500,000 CUP, so restrictions are rarely a concern in practice. Each recharge you send also earns 3% cashback in Fonoma Credit. ### What do I do if the recharge doesn't arrive at the recipient's phone? Most recharges arrive within seconds. If it hasn't appeared after one hour: - Verify the number entered is correct, including the country code - Check your recharge history in the Fonoma app to see the send status - If everything looks correct, contact us via chat and we'll resolve it right away ### Can Fonoma also be used to send recharges to lines in the United States? Fonoma operates exclusively with recharges to Cuba. If you also need to recharge a prepaid line in the US, [Teloa](https://www.teloa.com/?utm_source=fonoma&utm_medium=faq&utm_campaign=retention_cubacel_nopromo&utm_content=teloa-usa) is the recommended option — covering T-Mobile, AT&T, Metro, Verizon, Cricket, Boost Mobile, and more, with the same trusted and secure payment process.